Shipment & Return Policy

Shipment Policy

Processing Time

• Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday) of receipt. Orders placed after 3 PM on Fridays, on weekends, or on public holidays will be processed the next business day.

Shipping Methods & Delivery Times

• Standard Shipping: Delivery within 3-5 business days.
• Express Shipping: Delivery within 1-2 business days.
• Next Day Shipping: Orders must be placed by 12 PM for next business day delivery.

Delivery times are estimated and may vary due to factors beyond our control, such as carrier delays or customs processing times for international shipments.

Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

International Shipping

• We offer international shipping to select countries. Delivery times and charges will vary based on the destination. Any customs duties or import taxes are the responsibility of the recipient.

Order Tracking

• Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Address Accuracy

• Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Return Policy

Return Eligibility

• Time Frame: You have 30 days from the date of receipt to return an item.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom-made items, and personal care products.

Return Process

1. Request a Return: Contact our customer service team at info@portobelloretro.co.uk to initiate a return. Please include your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
3. Return Shipping: Pack the item securely and include the return authorization number inside the package. Ship the item using a trackable shipping method to the address provided.

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
• Refund of Shipping Costs: If the return is due to our error (e.g., incorrect or defective item), we will refund the return shipping costs.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original method of payment.
• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

• Exchanges: If you need to exchange an item for a different size or color, please contact us at info@portobelloretro.co.uk. We will process the exchange based on stock availability.

Faulty or Damaged Items

• Reporting: If you receive a faulty or damaged item, please contact us immediately at info@portobelloretro.co.uk with your order number and a description of the issue. We will arrange for a replacement or refund.

Contact Information

If you have any questions about our Shipment & Return Policy, please contact us:

• Email: info@portobelloretro.co.uk
• Phone: +44-7387-705544
• Address: 80, Portobello Road, W113DL, Nottinghil

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Shipment & Return Policy. Thank you for shopping with us.

Please ensure that all contact information and specific details are updated to reflect your business accurately.